Role: Partnership Alliances
Location: Mumbai
Department: KRA, RTA, Instigo & Accreditation Agency
Job Overview:
We are looking for a dynamic and
result-oriented Strategic Partnerships
professional to drive business growth
for NDML’s key products, including RTA,
KRA, Instigo and Accreditation Agency
services.
The role will focus on building and
managing strategic partnerships across
capital markets, BFSI, fintech,
corporates and industry ecosystems,
while identifying new opportunities to
expand NDML’s market presence.
Qualifications & Experience:
- MBA preferred with 8–10 years of relevant experience.
- Experience in BFSI, Capital Market and Fintech business development and distribution for software, IT services and Financial Digital Solutions.
- CXO / CBO level relationships across BFSI, Capital Market and Fintech companies.
- Experience in Channel Management with Mutual Funds / BFSI is preferred.
Roles & Responsibilities:
1. Strategic Partnerships & Business Development
- Build and strengthen strategic partnerships with key players across the Capital Markets, BFSI and Fintech ecosystem.
- Drive business growth and market expansion for NDML's key portfolio, including KRA, RTA, Instigo and Accreditation Agency services.
- Identify and develop new business opportunities across relevant industry segments and customer groups.
- Build and maintain a strong pipeline of prospective partnerships and business opportunities.
- Develop and execute targeted action plans to achieve business objectives across different sectors and products.
2. RTA Business Development
- Drive business development for NDML's RTA services across IPOs, listed and unlisted companies, listed and unlisted securities and ISIN creation.
- Identify and engage with potential clients and ecosystem participants to expand the reach of NDML's RTA offerings.
- Develop business opportunities through strategic partnerships and industry relationships.
3. Stakeholder & Relationship Management
- Develop and maintain regular engagement with Merchant Bankers, AIFs, Fund Accountants, Practising CAs and CSs, CEOs and CFOs of corporate organisations.
- Identify and connect with key decision-makers and influencers across existing and prospective partner organisations.
- Build strong and sustainable relationships with senior stakeholders across the BFSI, Capital Markets and Fintech ecosystem.
4. Industry & Ecosystem Engagement
- Engage with industry associations, SME networks, startup ecosystems and other relevant industry bodies to explore business opportunities.
- Identify emerging market opportunities, industry trends and potential partnership avenues.
- Represent and position NDML's products and services within relevant business and industry ecosystems.
5. Channel Partner Management
- Manage and expand the channel partner network to support the reach of existing and new products across the country.
- Drive partner expansion, onboarding and capability-building initiatives.
- Strengthen partner capabilities to support business development, product awareness and market reach.
- Develop initiatives to enable effective cross-selling and cross-delivery of multiple NDML products and services.
6. Cross-Functional Collaboration & Execution
- Work closely with cross-functional teams within NDML, NSDL and the partner ecosystem to strengthen capacity and capabilities.
- Coordinate with internal and external stakeholders to ensure timely execution and delivery of business initiatives.
- Drive collaboration across teams to support successful implementation of targeted business plans.
- Ensure effective follow-up and execution of partnership and business development initiatives.
7. Strategic Thinking & Business Growth
- Analyse market opportunities and identify potential areas for business expansion.
- Demonstrate strong analytical and strategic thinking in developing new approaches and initiatives to scale business delivery.
- Develop strategies to strengthen market presence and enhance business growth across products and sectors.
- Continuously identify opportunities to improve partnership effectiveness and business outcomes.
Role: Collection Telecaller
Location: Mumbai
Department: Operations
Job Overview:
We are looking for a Collection
Telecaller responsible for contacting
investors/customers regarding pending
payments, outstanding amounts,
refunds and claims.
The role will involve regular
follow-up, maintaining accurate
records, resolving basic queries and
ensuring timely collection and closure
of pending cases.
Qualifications:
- Any Graduate with 3–4 years of relevant work experience.
- Female Candidate preferred.
- Good verbal communication and interpersonal skills.
- Strong follow-up and customer handling abilities.
- Ability to maintain accurate records and transaction-related information.
- Ability to work towards defined calling and collection targets.
- Attention to detail and ability to handle multiple cases simultaneously.
Roles & Responsibilities:
1. Customer Calling & Follow-up
- Make outbound calls to investors and customers regarding pending collections, outstanding payments and unresolved financial transactions.
- Follow up with customers to facilitate timely payment and closure of outstanding amounts.
- Explain the reason for pending payments or collections and provide appropriate transaction-related information.
- Ensure all assigned cases are contacted and followed up within defined timelines.
2. Case Management & Resolution
- Maintain regular follow-up with customers for resolution and closure of pending cases.
- Resolve basic customer queries related to assigned transactions and cases.
- Coordinate with internal Operations, Finance and RTA teams for the resolution of customer issues.
- Escalate disputed, high-value or complex cases to the senior team for appropriate action.
3. Records & MIS
- Maintain accurate records of calls, customer commitments, payment status, follow-up dates and case closures.
- Prepare daily MIS reports covering calls made, successful contacts, commitments received, collections achieved, pending cases and escalations.
- Ensure all records and case details are updated accurately and on time.
4. Performance & Customer Service
- Achieve defined daily, weekly and monthly calling and collection targets.
- Maintain high standards of call quality and customer service during every customer interaction.
- Ensure communication with investors and customers is clear, accurate and professional.
Role: Business Head
Location: Mumbai
Department: RTA Business
Job Overview:
We are looking for an experienced
Vice President – Business Head with
in-depth knowledge of Registrar &
Transfer Agent (RTA) operations,
securities processing, investor
servicing, regulatory compliance and
corporate actions.
The role will be responsible for
providing strategic and operational
leadership across RTA functions,
ensuring accurate, timely and compliant
processing of listed and unlisted
securities and investor-related
activities.
Qualifications & Experience:
- Any Graduate.
- 10–15 years of relevant work experience.
- Strategic business planning and execution capabilities.
- Strong financial and commercial acumen.
- Experience in business acquisition and client relationship management.
Roles & Responsibilities:
1. Business Strategy & Planning
- Develop and implement the annual and long-term business plan for the RTA business in alignment with the organisation's overall strategic objectives.
- Develop strategies for business acquisition, client retention, revenue enhancement and expansion of existing client relationships.
- Drive the execution of the approved business plan and ensure achievement of defined revenue, profitability and operational targets.
- Identify opportunities for business growth and expansion within the RTA business.
2. Financial & Business Performance
- Prepare annual budgets, revenue forecasts, operating plans and periodic business projections.
- Monitor actual performance against approved business targets, budgets, revenue and profitability.
- Identify performance gaps and initiate appropriate corrective actions wherever required.
- Take ownership of major business initiatives from planning and budgeting through execution, monitoring and achievement of financial and operational outcomes.
3. Client & Commercial Management
- Develop and strengthen relationships with existing and prospective clients.
- Drive business acquisition and support the expansion of client relationships.
- Prepare and review commercial proposals, pricing strategies, quotations and business cases for new and existing clients.
4. Operational Leadership
- Provide overall leadership for RTA operations and ensure the smooth, efficient and compliant execution of day-to-day activities.
- Provide strategic direction and oversight for key operational and business initiatives.
- Ensure effective data management, validation, processing, reconciliation and reporting.
- Support the delivery of accurate and timely services across the RTA business.
5. Business Governance & Execution
- Monitor business and operational performance against approved plans and targets.
- Drive effective execution of strategic and operational initiatives.
- Ensure appropriate coordination between business objectives, operational requirements and financial outcomes.
- Take timely decisions and corrective actions to support the achievement of business objectives.