FAQs

Dept. Of Electronics and Information Technology (DeitY), Govt. Of India has collaborated with NSDL Database Management Limited (NDML) for providing a centralized platform for facilitating all Govt. departments and services to collect online payments from Citizens for Govt. services. This platform is titled as "PayGov". PayGov is a ready infrastructure with approved transaction costs which can be used to provide online payment services to citizens. For more details on NDML please refer to http://www.ndml.in/

DeitY has created the PayGov platform to facilitate widespread use of e-Governance in India. Intent is to facilitate online provision of all possible types of Government to Citizen Services. These services could be provided by Central Government Departments (Ministry of Corporate Affairs, Home Ministry etc.) or by State Government Departments, Govt. Agencies / bodies, Municipalities, Public Utilities, Tax payments etc. Departments can also use PayGov services for online tenders, procurements. Universities, Medical institutes can use the services for admissions. The services can be used even for conference participation, relief fund donations etc.

Online service portal of the department should be ready which should be able to track each transaction and communicate messages through internet with PayGov. PayGov has a standard set of documents, procedures and system protocols to facilitate the integration. If department is using NSDG / SSDG components as developed and provided by DeitY, PayGov has developed connectivity for the same as well. Department would need to provide details of the services and also execute a payment gateway service agreement.

PayGov team will share the following to enable payment integration, same can be downloaded from  Download Forms

• Agreement to be signed
• Integration document
• Payment Gateway Registration Form - to be filled and submitted
• Bank Details form, attested by the merchant's bank.
• Parameter sheet is required to start the technical integration process after which PayGov will issue a URL to you for testing.
• Merchant details form to be filled

Also below details need to be updated on merchant portal as a part of Visa and Master guidelines. These details are compulsory for PayGov to enable debit/credit card option on the portal.

• Terms & Conditions
• Privacy Policy
• Refund / Cancellation Policy
• Contact Us
• List of Products sold and their Pricing

PayGov has following comprehensive range of payment modes to facilitate e payment :

• Credit Cards
• Debit Cards
• Net Banking ( Approximately 70 banks enabled)
• IMPS (Immediate Payment Services)
• Cash-card / Prepaid Card/ Wallets
• NEFT/RTGS

PayGov adopts stringent security measures to ensure that critically sensitive information, such as your customer's personal information and their credit card details, are well protected. Customers enter all their personal information and credit card details on secure server and the same is encrypted before it is transmitted over the Internet.

Paygov will provide the return response with STATUS to the designated Portal Return URL received in the initial transaction request.

Money will get settled at T+2. (For treasury payments money will be settled at T+1) There are 3 kinds of settlement processes that can be followed.

Portal to pick up all the records for the previous day where transaction status was SUCCESS. Create a file in the standard format and upload into PayGov Interface

In this process the department would also need to upload a refund file for cases which were not received as "Success".

All transactions where PayGov does not receive a response from the bank during the transaction session will be auto refunded

Department need not prepare and upload settlement and refund files.

All transactions where the transaction status is received as successful (during the transaction session) from banks will be settled and transactions where PayGov does not receive a response from bank during the transaction session will be auto refunded.

PayGov will settle all transaction which are received as Success at its end; during transaction session or as late confirmations/reporting from the bank.

Yes, PayGov can handle payments that can be directly settled into the treasury a/c

Yes, if required this can be done.

Yes as per the service defined, amount can be settled in multiple bank accounts.

Yes, refund is possible. The money is transferred back into the source account.

Department needs to email / upload the files that needs to be refunded, as guided by PayGov.

As per the card associations [Visa/ Mastercard] guidelines, cardholders can dispute a charge [generally within 180 days of the transaction date] on grounds that he/she did not do the transaction; or that the Portal has not rendered the services for the specific charge.

The portal can either furnish evidence confirming that the service was provided or confirm that the transaction can be reversed.

For any charge backs that are received and debited, PayGov would intimate and pass on these chargebacks to Portal; and this amount will be deducted in the Merchant report.

Yes

Yes

Post submitting all documents and completing the testing; PayGov would need 2 weeks to enable live set up

You can get in touch with the following from NDML. Refer to Contact Us

What is KYC and what are the latest regulatory guidelines in this regard KYC is an acronym for "Know your Client", a term commonly used for the Client Identification Process. SEBI has prescribed certain requirements relating to KYC norms for Financial Institutions and Financial Intermediaries including Mutual Funds to ‘Know’ their Clients. This would be in the form of verification of identity and address, obtaining information of financial status, occupation and such other demographic information. Applicants must be KYC compliant while investing with any SEBI registered Mutual Fund. W.e.f January 2012, SEBI has set out revised KYC norms to make the process uniform across the Securities Market and introduced a common KYC application form for all SEBI registered intermediaries viz. Mutual Funds, Portfolio Managers, Depository Participants, Stock Brokers, etc. Investors who have not completed the Mutual Fund KYC norms earlier are therefore requested to use the uniform KYC application form to apply for KYC at the time of investment in Mutual Funds. In the revised KYC regulations, In Person verification ( IPV ) has been made mandatory for Mutual fund investors as well.

A KYC Registration Agency [KRA] is an agency registered with SEBI under the Securities and Exchange Board of India {KYC (Know Your Client) Registration Agency} Regulations, 2011. The KRA maintains KYC records of the investors centrally, on behalf of capital market intermediaries registered with SEBI. NDML Investor Services Pvt. Ltd. [NDML KRA] is registered with SEBI as KYC (Know Your Client) Registration Agency for carrying out KRA activities under SEBI KYC Registration Agency [KRA] Regulations, 2011 An intermediary, for example Mutual Fund / Broking /DP , shall perform the initial KYC of its clients and upload the details on the system of the KRA (KYC Registration Agency). When the client approaches another intermediary, the intermediary can verify and download the client’s details from the system of the KRA. As a result, once the client has done KYC with a SEBI registered intermediary, the client need not undergo the same process again with another intermediary.

Currently investors have to complete a KYC process as and when they interact / open an account with any SEBI Registered Intermediary like a DP, Mutual Fund, broker etc. and submit the relevant KYC documents, requirements of which may vary from intermediary to intermediary. This leads to duplication of effort. With a view to eliminate such duplication of the KYC process for investors and to have a uniform KYC process across SEBI registered intermediaries, SEBI has introduced the concept of KYC Registration Agency [KRA]. This will enable an investor to invest/trade through various intermediaries, after undergoing the KYC process only once through any intermediary. Additionally, any subsequent changes in investor static / demographic information of an investor across various SEBI registered intermediaries can be made by giving a single request to the KRA through one of the registered intermediaries.

The SEBI KRA Regulations 2011 defines the roles and obligations of KRA. The Key points in this regard are: KRA shall store safeguard and retrieve the KYC documents that are submitted by various SEBI registered intermediaries who receive the documents from clients. KRA shall retain the original KYC documents of the client, in both physical and electronic form for the period specified, as well as ensuring that retrieval of KYC information is facilitated within stipulated time period. Any information updated about a client shall be disseminated by the KRA to all intermediaries that avail of the services of the KRA in respect of that client. KRA(s) shall have electronic connectivity and with other KRA(s) in order to establish interoperability among KRAs. KRA shall send a letter to each client after receipt of the KYC documents from the intermediary, confirming the client’s details and KYC verification status.

Registering KYC with a KRA not only prevents duplication and inconvenience to investors, it also enables single point change management. As an investor, if one is registered as KYC compliant with any KRA, he can open an account easily with any SEBI Registered intermediary without going through the KYC process once again. Any subsequent changes in investor static / demographic information of an investor across various SEBI registered intermediaries can be made by giving a single request to the KRA through one of the registered intermediaries. Further, market intermediaries who register with KRA are also benefited as they need not collect KYC documents from KYC compliant clients, thus eliminating the need to collect and store the same.

NDML KRA will give a suitable web-based application interface to registered intermediaries / RTAs in case of intermediaries being Mutual Funds, through which they would be able to verify, download or upload information from/ to the KRA.

SEBI has mandated the uniform KYC process with effect from 1st January 2012. If an existing investor who has completed KYC process with one of the intermediaries under the earlier KYC regime wishes to approach another registered intermediary, he/she has to submit the additional information / documents as per uniform KYC requirements and complete In-Person Verification [IPV] through one of the registered intermediaries to comply with the uniform KYC requirements.

When an intermediary tries to upload the KYC of an existing KYC compliant investor, the same will not be accepted by the KRA system. The intermediary will have to download the KYC details of the client from the KRA. Inter-operability of data between KRAs will ensure that duplication is avoided. SEBI has defined timelines for uploading of KYC details of investors into KRA. Intermediaries are working towards meeting these timelines. There are legacy records and the KYC process has been changing over the years for the different intermediary categories.

The Name as mentioned on your PAN card should be written in the KYC application form. In case of minor variation /spelling error, additional proof of identity should be submitted by the applicant.

Applicant should write correct date of birth & it should match with the details available on PAN card. If there is any difference in the date of birth then the additional relevant documents should be obtained in support of the same.

You can provide either Father’s name or Spouse’s name. Further, you need not submit any supporting documents for the same. Further, the following details should also be provided
Gender: Select appropriate gender (Male/Female). Marital Status: Select appropriate marital status (Single/Married).

In the Nationality there are two options i.e. either Indian or Other. For Indian nationality, there is no need to submit proof for the same. However, if other option is selected then you have to mention specific nationality & submit relevant proof also like Passport copy etc.

There are mainly three status options viz, Resident Indian, Non-Resident & Foreign National. Based on the status selected, the applicant should submit self-attested copies of the relevant documents as under:

• In case of Resident Indian, submit Proof of ID (PAN) & Proof of valid address.
• In case of Non Resident Indian, copy of PAN card, copy of passport /PIO card/OCI card & overseas address proof is mandatory.
• In case of Foreign Nationals, copy of PAN card, copy of passport & overseas address proof is mandatory.

The details of PAN should be written carefully on the application. Further, a self attested legible copy of PAN card should be submitted. PAN allotment letter is not accepted instead of the PAN card. Provided an alternate proof of identity of the applicant is provided.

In case you exempted from having a PAN, then any other valid Proof of photo ID like UID (Aadhar)/Passport/Voter ID/ Driving Licence etc should be submitted in lieu of PAN card. The following categories are exempted from PAN:

• Sikkim Resident
• Transactions carried out on behalf of State Government
• Transactions carried out on behalf of Central Government
• Court appointed officials
• UN entity/ Multilateral agency exempt from paying tax in India
• Official Liquidator
• Court Receiver
• SIP of Mutual Funds up to Rs.50, 000/- p.a.
• In case of institutional clients, namely, MFs, AIF, FVCIs, Scheduled Commercial Banks, Multilateral and Bilateral Development Financial Institutions, State Industrial Development Corporations, Insurance Companies registered with IRDA and Public Financial Institution as defined under Section 2(72) of the Companies Act, 2013. Custodians shall verify the PAN card details with the original PAN card/ PAN number from the income tax website and provide the PAN number to the intermediary.

Yes. It is mandatory to provide self-attested copy of valid address proof. Please refer list of documents which can be taken as a valid proof of address. Further, the details on proof of address should match with the details given in the application.

In case the correspondence and permanent address are the same, then only one copy of Proof of address should be submitted. In the application form the applicant should select the option for specific proof of address submitted by him. Also, the applicant need not submit any additional proof if the Proof of Identity such as Passport, Voter ID, Driving License, Bank Passbook with photograph, etc. contains the same address as mentioned in the application form.

If the Correspondence & Permanent addresses are different, then applicant has to submit self-attested copy of Residence / Correspondence address. Copies of both addresses. In the application form the applicant should select the option for specific proof of address submitted by him.

No. However, in the contact details column the applicant should give details of his telephone numbers of his residence &/or office, his mobile number, FAX number & e-mail id, if available.

Providing contact details will help the KRAs and intermediaries in servicing the applicant faster and better. Many intermediaries are providing instant alerts and status on transactions through SMS and email. Also, KRAs provide updated information to the applicant on the registration and modifications happening to applicant’s KYC details.

Once your KYC is registered with any KRA, you will receive a letter/email confirming the same. You can also visit the websites of any KRA and verify the status online.

Once your KYC is registered with KRA, you need not submit any KYC documents to the intermediary. However, you need to inform the PAN number and date of birth so that they may verify your KYC status in the KRA system. Enclosing a copy of the KYC letter received from the KRA will help the intermediary in processing your requests faster.

If your KYC is not registered, it could be on account of reason that your intermediary has not uploaded your complete details or has not done the KYC processing as per SEBI guidelines. Please contact your intermediary and inform them to update the missing information / or resubmit the documents to the KRA.

You can approach any intermediary with whom you have opened an account or have invested and request for a copy of the letter. The intermediary will download the letter from the KRA system and provide it to you. Alternately, you can also contact the concerned KRA and obtain the letter.

You can approach to mutual fund/registrar with whom you have invested and request for updation of KYC details in Mutual fund statement.

Registration of KYC in the KRA system is mandatory and is a one-time exercise while dealing in securities markets. KYC registration will be done by the intermediary through whom you deal with. Once your KYC is registered in the KRA system, you need not undergo the same process again when you approach another intermediary in the securities market.

It implies that your KYC which was done before 01.01.2012 by the intermediary has been uploaded to the KRA system and certain details which are required as per the common KYC format recommended by SEBI are missing. You need to approach the intermediary with whom you are dealing with and provide the missing information and relevant documentation so that the information can be updated. Once the missing information is updated in KRA system, your KYC will be registered and you need not undergo the same process again.

The Name as mentioned on your PAN card should be written in the KYC application form. In case of minor variation /spelling error, additional proof of identity should be submitted by the applicant.

Care should be taken while providing the following details:

• Date of Incorporation should be given from the certificate of incorporation/registration. It should also match with the details available on the PAN card.
• Place of Incorporation should be mentioned as per certificate of Incorporation
• Registration Number should be mentioned as per certificate of Incorporation Date of Commencement of Business should be provided
• Status: The applicant should select correct status & submit the relevant documents based on the status selected by him.
• PAN: The details of PAN should be written carefully on the application. Also duly attested legible copy of PAN card should be submitted.

Yes. It is mandatory to provide self-attested copy of valid address proof. Please refer list of documents which can be taken as a valid proof of address. Further, the details on proof of address should match with the details given in the application.

In case the correspondence and permanent address are the same, then only one copy of Proof of address should be submitted. In the application form the applicant should select the option for specific proof of address submitted by him.

If the Correspondence & Permanent addresses are different, then applicant has to submit self-attested copy of correspondence address both addresses. In the application form the applicant should select the option for specific proof of address submitted by him.

No. However, in the contact details column the applicant should give details of his telephone numbers of his residence &/or office, his mobile number, FAX number & e-mail id, if available.

Providing contact details will help the KRAs and intermediaries in servicing the applicant faster and better. Many intermediaries are providing instant alerts and status on transactions through SMS and email. Also, KRAs provide updated information to the applicant on the registration and modifications happening to applicant’s KYC details.

Yes. Applicants should submit details of Name, DIN/Aadhar Number, Residential address & photographs of Promoters/ Partners/ Karta/ Trustees/Whole time directors in the Annexure (Format attached as Annexure-)

The application should be signed by the authorised person only. The applicant should take care to affix a stamp bearing the name of the entity & designation of the person signing the form.

Once your KYC is registered with any KRA, you will receive a letter/email confirming the same. You can also visit the websites of any KRA and verify the status online.

Once you a KYC registered, you need not submit any KYC documents to the intermediary. However, you need to inform the PAN number and date of incorporation so that they may verify your KYC status in the KRA system. Providing copy of the KYC letter will help the intermediary in processing your requests faster.

If your KYC is not registered, it could be on account of reason that your intermediary has not uploaded your complete details or has not done the KYC processing as per SEBI guidelines. Please contact your intermediary and inform them to update the missing information / or resubmit the documents to the KRA.

You can approach any intermediary with whom you have opened an account or have invested and request for a copy of the letter. The intermediary will download the letter from the KRA system and provide it to you. Alternately, you can also approach the concerned KRA and obtain the letter.

The intermediary may verify the PAN of their clients online at the Income Tax website without insisting on the original PAN card, provided that the client has presented a document for Proof of Identity other than the PAN card. For the clients who have provided PAN as Proof of Identity, the same shall be self attested.

For foreign nationals holding position as directors / foreign promoters in domestic body corporate, in the absence of PAN or DIN no. or both, their passport copy should be given. In lieu of the passport, self attested copy of proof of identity issued by the country where the client resides may be permitted

In case of Merchant Navy NRI’s, Mariner’s declaration or certified copy of CDC (Continuous Discharge Certificate) is to be submitted.

For KYC of minor, photocopy of the School Leaving Certificate/Mark sheet issued by Higher Secondary Board/Passport of Minor/Birth Certificate must be provided. For minors, identity proof other than PAN card may be collected wherever applicable. (As in case of minor partners in partnership firms where PAN card may not be available).

For obtaining Ultimate Beneficial Owner details, intermediaries may be guided by SEBI circular no. CIR/MIRSD/2/2013 dated January 24, 2013.

Unique Identification Number (UID) (Aadhar)/ Passport/ Voter ID card/ driving license.

PAN card with photograph.

Identity card/ document with applicant’s Photo, issued by any of the following: Central/State Government and its Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities, Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc., to their Members; and Credit cards/Debit cards issued by Banks.

Letter issued by a gazetted officer, with a duly attested photograph of the person.

(*Documents having an expiry date should be valid on the date of submission.)

• Passport/ Voters Identity Card/ Ration Card/ Registered Lease or Sale Agreement of Residence/ Driving License/ Flat Maintenance bill/ Insurance Copy
• Utility bills like Telephone Bill (only land line), Electricity bill or Gas bill - Not more than 3 months old.
• Bank Account Statement/Passbook -- Not more than 3 months old.
• Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts.
• Proof of address issued by any of the following: Bank Managers of Scheduled Commercial Banks/Scheduled Co-Operative Bank/ Multinational Foreign Banks/Gazetted Officer/Notary Public/ Elected representatives to the Legislative Assembly/ Parliament/ Documents issued by any Govt. or Statutory Authority.
• Identity card/document with address, issued by any of the following: Central/State Government and its Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Colleges affiliated to Universities and Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc., to their Members.
• The proof of address in the name of the spouse may be accepted.

Yes. Documents having an expiry date should be valid on the date of submission

Applicant to submit copies of all the documents duly self attested accompanied by originals for verification. In case of NRIs, in case the original of any document is not produced for verification, then the copies should be properly attested by authorized officials of overseas branches of Scheduled Commercial Banks registered in India, Local Banker, Notary Public, Court Magistrate, Judge, Indian Embassy /Consulate General in the country where the client resides

Yes

Sole Proprietor to apply in his individual name and capacity

• HUF: - Deed of Declaration of HUF
• Army, Government Bodies, Defence establishments:- Self certification on letterhead
• For registered societies:- True copy of Society Rules and Bye-laws duly certified by the Chairman/ secretary
• Partnership firm- Certificate of registration (for registered partnership firms only) ,Copy of Partnership deed
• Corporate:- Copy of Memorandum and Articles of Association Certificate of incorporation
• Trust:- Certificate of registration (for registered trust only) Copy of Trust Deed
• Unincorporated association or Body of Individuals:- Proof of existence/ Constitution document

KYC Registration Agency (KRA) is an agency registered with SEBI under the Securities and Exchange Board of India {KYC (Know Your Client) Registration Agency} Regulations, 2011. The KRA maintains KYC records of an investor centrally, on behalf of capital market intermediaries registered with SEBI.

KRA enables an investor to invest through various intermediaries, after undergoing the KYC process only once through an intermediary. This helps avoid duplication of KYC documentation and inconvenience each time an investor chooses to transact through an intermediary. Any changes in demographic details of the investor can be updated across various intermediaries by submitting the KYC Change Details form to the intermediary they are associated with. The details would be updated in the KRA system. This would ensure uniformity of investor KYC data across intermediaries, and thus enhance compliance standards.

KRA enables an investor to update their demographic details through any intermediary he/she is associated with. This eliminates the duplication of the documentary requirements for the investor to update/submit their details with each intermediary. Intermediaries need not collect KYC documents from investors already registered with the KRA. The necessity of collecting and storing of the KYC documents by each intermediary is eliminated. Inspection may be done on the basis of the scanned images, which would simplify compliance requirements of intermediaries.

An intermediary has to collect the KYC form and its supporting documents only for their clients and after verification of the copies of the documents with the originals record the KYC details in the KRA system. The documents along with the authenticated copies of the documents are forwarded to the KRA, electronically. In case of any changes in the demographic details of an investor, the intermediary should obtain the KYC Change Details Form and update the same in the KRA system. In case any details are missing the same has to be updated by the intermediary accessing the investors details viz, IPV, marital status, etc. and forward the documents and its supporting proofs, wherever required, to the KRA. The intermediary can also download the details of clients whose KYC has already been registered with the KRA.

SEBI vide its circular MIRSD/Cir-26/2011, dated December 23, 2011, states that In- Person Verification (IPV) carried out by one SEBI registered intermediary can be relied upon by another intermediary. Hence the intermediary may, at its own discretion choose not to do the IPV again. In case of non individual investors, IPV is not required to be carried out.

Intermediaries can verify, download or upload information from/ to the any one of the KRAs system through their respective websites

Intermediaries who have accessed the PAN of an investor at any point of time for KYC purposes would be provided with the updated details at the end of day through the KRA system. The updated details would be automatically downloaded only after the modifications are approved by–the respective KRA holding the KYC.

Intermediaries are advised to check the status of the KYC in KRA system and accordingly use their discretion for updation of the client information

SEBI vide its circular nos. CIR/MIRSD/16/2011 and MIRSD/SE/Cir-21/2011 dated August 22, 2011 and October 5, 2011 have stated the requirements for all categories of investors including the Corporate. The documentation requirements for the same are provided as given below.

Non-Individual KYCs require submission of the Photograph along with the POI / POA of the persons associated with the applicant on the annexure page for the KYC. KRA has accommodated this in an Annexure page where the details of the persons mentioned above have to be recorded in case of a Non- Individual KYC and has to be enclosed along with the KYC Form.

The KYC of an HUF would be registered under the Non-Individual category.

The photograph of the Karta need not be affixed on the annexure page if it has been affixed on the KYC Application Form. However, the details required in the Annexure page would have to be provided.

The KYC documents which have been exempted for the investors have been specified in the SEBI circular no. CIR/MIRSD/ 11 /2012 dated September 5, 2012. The exemptions are applicable only to the QFI and FII category of investors. The details of the same are as given below:

SEBI vide its circular no. CIR/MIRSD/ 07 /2013 dated September 12, 2013 has specified the norms applicable to Eligible Foreign Investors (EFI) under the various categories. The details of the Categories and the applicable norms for KYC completion are as given below:

Investors intending to modify the Permanent/Correspondence Address are required to submit the KYC Change Details Form along with a self attested copy of the PAN card / POI submitted at the time of registering the KYC along with the new address proof to their intermediary.

Individual investors intending to provide a third party Correspondence Address in their KYC have to submit the POI and POA of the third party along with a letter from the applicant stating the relation with the third party.

Yes. SEBI vide its circular CIR/MIRSD/ 09 /2012 dated August 13 , 2012 has approved acceptance of AADHAAR Card as proof of address.

Investors intending to change their name are required to submit the Modification Form along with the self attested copy of the documentary proof bearing the new name. The documents required for change in name are as given below:

In case of changing the residential status of a client from Resident Individual to Non- Resident Individual or vice-versa, then the PAN copy / Proof of Identity (POI) along with the respective proof for residency viz, copy of Passport or Overseas Citizen of India (OCI) or Person of Indian Origin (PIO) card and the relevant address proof should be submitted.

The KYC of LLPs would require all the documents necessary for Partnership Firm. However, the KYC of the partners need not be obtained and the additional documents besides those listed for a Limited Liability Partnership Firm are as follows:

• Copy of the balance sheets for the last 2 financial years to be submitted every year).
• Certificate of registration (for registered partnership firms only).
• Copy of partnership deed
• Authorized signatories list with specimen signatures.
• Photograph, POI, POA, PAN of Partners.
• Incorporation Certificate.
• Constitution Document/Articles of Association (AOA) / Memorandum of Association (MOA).
• The DIN/ Designated Partner Identification Number (DPIN)

Intermediaries may establish a relationship with any investor whose KYC is under process, if desired. However, in case of any discrepancy or rejection of the KYC, the intermediary would have to take the necessary steps to rectify/ensure compliance of the clients KYC requirements though it may have not registered the KYC in KRA but would have used it.

All the KYC demographic details of the investor including the images of the KYC Form(s), its supporting documents and the signature(s) as provided on the KYC Application Form, would be made available to the intermediary.

Document proofs which are valid at the time of submission of the KYC Application Form to the intermediary would be accepted by KRA. The validity of the documents for the purpose of KYC would be matched with the date of entry/receipt of the application by the Intermediary.

In case an intermediary attempts to record KYC details of an investor already registered in KRA, then the KRA system would inform the intermediary that the details already exist. The intermediary would have to then download the KYC details of the client from the KRA system.

Investor can visit the homepage of KRA and provide PAN to check the KYC status with the missing KYC status. The description of status is also provided.

Investors can visit the website of KRA to view the missing KYC details represented by blanks for the relevant fields wherever the information is provided.

In case the investor’s KYC is under the MF VERIFIED BY CVLMF status, the KYC Change Details form has to be submitted intermediary for updating the requisite missing data as per the KRA Regulations viz. Marital Status, Father’s /Spouse Name, Nationality and IPV.

An investor under the MF VERIFIED BY CVLMF status would have to update the missing details in order to be fully KYC compliance i.e. verified by KRA status for establishing a relationship with any intermediary. The investor has to submit the KYC Change Details form for updation of the same.

The Association of Mutual Funds in India (AMFI) has stated that clients who have completed the KYC prior to 31st December 2011, would have to ensure the missing details in the KYC under the MF VERIFIED BY CVLMF status are submitted to update the KYC status to KRA full KYC compliant i.e., Verified in order to make fresh investments in new Mutual Funds after 1st January, 2013.

SEBI has stated that the following categories of investors are exempt from submitting the PAN details for registering the KYC:

• In case of transactions undertaken on behalf of Central Government and/or State Government and by officials appointed by Courts e.g. Official liquidator, Court receiver etc.
• Investors residing in the state of Sikkim.
• UN entities/multilateral agencies exempt from paying taxes/filing tax returns in India.
• SIP of Mutual Funds upto Rs 50, 000/- p.a.
• 5.In case of institutional clients, namely, FIIs, MFs, VCFs, FVCIs, Scheduled Commercial Banks, Multilateral and Bilateral Development Financial Institutions, State Industrial Development Corporations, Insurance Companies registered with IRDA and Public Financial Institution as defined under section 4A of the Companies Act, 1956, Custodians shall verify the PAN card details with the original PAN card and provide duly certified copies of such verified PAN details to the intermediary. However, it should be noted that sufficient documentary evidence must be produced to prove the same. It should also be noted that in case there is an investor qualifying under the exempt category but submitting the PAN details, they would be registered as a regular investor under the PAN number.

Intermediary can register itself with the KRA of its choice. However, an intermediary registered with one KRA will be able to determine whether a client is registered with any other KRA as there will be inter- operability between KRAs.

The KRA Regulations 2011 list out the eligibility criteria for registration as a KRA and states that the entity’s subsidiary may function as a KRA. Hence, the activity of registration of KYC is a separate business activity and empowers an intermediary to register itself with any KRA of its choice.

The following are the common reasons which cause delay/rejection for KYC application.

The SEBI KRA Regulations, 2011 permits registration of an investor’s KYC with any one KRA only. Hence, KYC of investor cannot be registered with multiple KRAs.

The SEBI KYC requirements stated in their circular no. MIRSD/SE/CIR-21/2011, dated October 5, 2011 have specified that in case of directors/promoters/partners/trustees/karta their POI/POA documents are to be enclosed along with the KYC Form in a Non-Individual KYC. Hence, all the requisite documents of the individual directors/promoters/partners/trustees/karta have to be obtained in a Non-Individual KYC though their KYC would be already registered in KRA.

Yes. SEBI vide its circular no. MIRSD/ Cir-5 /2012 dated April 13, 2012 stated that the intermediary should register the KYC details of their existing clients on the KRA system if they have traded in the time period specified. The intermediaries may register their investors KYC details with the information available on their Account Opening Form or the fresh KYC Application Form which may be obtained from the investors.

Yes, SEBI vide its circular No. CIR/MIRSD/ 09 /2012 dated August 13, 2012 has permitted acceptance of the Aadhaar letter as a valid proof of address. SEBI vide circular no. CIR/MIRSD/ 09/ 2013 dated October 8, 2013 has also permitted acceptance of the e-KYC service offered by UIDAI for validation of the client details. However, this would be subject to the client authorizing the intermediary to access the KYC data.

Instigo can help your business go paperless; allowing you to save on operational expenditures and time. Whether you need to onboard a new customer, collect a loan EMI, or verify identity documents (KYC), Instigo has a convenient digital solution.

After creating a Instigo account, you can use our web portal (Dashboard) or mobile app to sign documents, request signatures, and securely store your documents. 

Please reach out to us at vishal.gupta[at]nsdl[dot]com for access to the API documentation.

While digital signature and electronic signature are terms that are often used interchangeably, the two concepts have a few key differences. A digital signature is primarily used to secure a document, and prevent tampering of the document by unauthorized individuals. Electronic signatures, on the other hand, imply an intent to sign a document. Aadhaar based digital signatures are fully admissible in court.

The IT act recognizes digital signatures (such as the Aadhaar based e-Sign) to be as legally valid as physical signatures, and are fully admissible in a court of law.

Digital signatures, such as Aadhaar e-Sign, reduce operational costs, save time, and promote workflow & business efficiency. Documents can be signed remotely (without the need for individuals to be physically present), at the click of a button. Aadhaar e-Signs are linked to the identity of an individual, eliminating the possibility of tampering or fraud.

The following classes of documents cannot be e-Signed:

• A negotiable instrument as defined in section 13 of the Negotiable Instruments Act, 1881
• A Power-of-Attorney as defined in section 1A of the Powers-of-Attorney Act, 1882
• A trust as defined in section 3 of the Indian Trusts Act, 1882
• A will as defined in clause (h) of section 2 of the Indian Succession Act, 1925 including any other testamentary disposition by whatever name called
• Any contract for the sale or conveyance of immovable property or any interest in such property
• Any such class of documents or transactions as may be notified by the Central Government in the Official Gazette

Document Signer Certificates are issued to organizational software applications for the automatic authentication of documents/information attributed to the organization using digital signatures. E-commerce receipts, invoices, credit card bills etc. are common use cases of Document Signer Certificates.

A Digital Signature Certificate (DSC) is issued to businesses or individuals for the purpose of digital signing. There are three classes of DSCs issued by the licensed certifying authorities in India:

• Class-I: authenticates email address
• Class-II: most commonly used, requires photograph, copies of proof of identity and address attested by gazetted officer/bank official
• Class-III: requires in-person verification by CA.

Private key for such DSCs are provided in Password or PIN protected USB dongles and need to be renewed. There are 2 classes of Aadhaar eSign issued by licensed certifying authorities in India.

• OTP Class: Authentication happens via. OTP using Aadhaar eKYC
• Biometric Class: Authentication happens via. Fingerprint/IRIS using Aadhaar eKYC

OTP Class Aadhaar eSign facilitated by Instigo is equivalent to Class-II DSC

An individual that is authorized by the company or organization can digitally sign documents using e-Sign. In order to be authorized for this purpose, the organization must pass a board resolution allowing the individual to sign documents on its behalf. This resolution needs to be documented, and the authorized person must consent to signing documents on behalf of the organization.

Yes, using Instigo’s mobile application, documents can be e-Signed from an Android smartphone or tablet.

Through the interface provided by Instigo, users can electronically/digitally sign any electronic content in the following ways:

• Aadhaar eSign: After authentication with Instigo (OTP sent to the entered mobile number and email ID), an OTP is sent to your Aadhaar-registered mobile number. At the backend, the key pair is generated, and a DSC (Digital Signature Certificate) is issued by the CA (Certifying Authority). Instigo then applies this DSC to the document, and returns the signed document to the user - all this in a matter of seconds!
• Electronic/Stylus Signature: An OTP for authentication is sent to the entered email ID or mobile number, after which you can draw your signature on the requested document.

The following entities may use DigiSign for e-Signing

• Any individual with an Aadhaar number (linked to a valid mobile number or verified through a biometric device)
• Any individual or business with a Digital Signature Certificate
• Any individual or business with a Document Signer Certificate

e-Sign is 100% legal.

According to the Information Technology Act (2000), e-signatures are as legally valid as handwritten signatures for most documents.

The following classes of documents cannot be e-Signed:

• A negotiable instrument as defined in section 13 of the Negotiable Instruments Act, 1881
• A power-of-attorney as defined in section 1A of the Powers-of-Attorney Act, 1882
• A trust as defined in section 3 of the Indian Trusts Act, 1882
• A will as defined in clause (h) of section 2 of the Indian Succession Act, 1925 including any other testamentary disposition by whatever name called
• Any contract for the sale or conveyance of immovable property or any interest in such property
• Any such class of documents or transactions as may be notified by the Central Government in the Official Gazette.

• The Instigo application codebase has been audited and certified by CERT-In empaneled independent auditor CDAC (Centre for Development of Advanced Computing with audit certificate #CH/ISS-CT-337/2016) for information security vulnerability checks, compliance with direct guidelines formulated by the CCA (Controller of Certifying Authorities) and implicated guidelines put forth by the UIDAI (Unique Identification Authority of India).
• Instigo offers bank-grade security for all sensitive documents.
• The signature certificate associated with your Aadhaar e-Sign is only valid for 30 minutes. The private key is then destroyed to prevent any misuse. However, this doesn’t mean that the transaction you agreed to while signing is invalid. This ensures more security while digitally signing documents.
• Revocation of certificate is not required as the certificate validity is only 30 minutes, and the private key is deleted immediately after the signature is created.

IRDAI stands for the Insurance Regulatory & Development Authority of India which governs Insurance industry.

NSDL Database Management Limited (NDML) is a wholly owned subsidiary of National Securities Depository Limited (NSDL). NSDL is the first securities depository of India. NSDL's core competence is its ability to conceive, design, implement, manage and maintain large databases that can bring in transactional efficiency for common good. NSDL Database Management Limited (NDML) formed in 2004, is a wholly owned subsidiary of National Securities Depository Limited (NSDL).

NDML has been formed to take the benefits of technological expertise, physical network and management experience of NSDL to take up large and socially relevant projects in e-governance space. Presently NDML is managing various socially useful projects of national importance.

• "National Skills Registry" for NASSCOM is an information repository of all professionals who work in the IT software and services industry in India.
• Integrated "SEZ Online System" for Ministry of Commerce and Industry for online submission & processing of transactions undertaken at all the SEZ Units, Developers and Co-developers in India.
• KYC Registration Agency (KRA) - SEBI prescribed centralised KYC process.
• National Payment Services Platform (NPSP) - On behalf of Department of Electronics and Information Technology (DeitY)payment gateway services for e-Governance Projects
• NDML Academic Depository (NDML AD) - For Ministry of Human Resource Development for maintaining a national-level database of all academic qualifications

'Insurance Repository' is a company formed and registered under the Companies Act, 1956. It has also been granted a certificate of registration under the "Guidelines on Insurance repositories and electronic issuance of insurance policies" by IRDAI. NDML has named its repository as NSDL Insurance Repository (NIR).

The objective of an insurance repository is to provide proposer/policyholder a facility to keep insurance policies in electronic form. The Insurance repository system also brings about efficiency and transparency in the issuance and maintenance of insurance policies.

'e-Insurance Account' (eIA) is the portfolio of insurance policies of a proposer/policyholder held in an electronic form with an insurance repository. This e-Insurance account facilitate the policyholder by providing access to the insurance portfolio at a click of a button through internet. This will help eIA holder to keep a track of insurance policies (life as well as non life) under one umbrella.

The insurance repository has established a network of service providers who act as centers where eIA opening requests can be submitted. Various account servicing requests can also be done through these service providers. These service providers are called as Approved Persons. List of approved persons are made available on NIR website.
https://nir.ndml.in/ap-details.htm

An approved person is an entity with the responsibility entrusted on it by the repository to open an eIA or to service the eIA upon the instruction of the applicant / eIA holder.

A company registered under Companies' Act 1956, having minimum 3 years of experience and having minimum net worth of Rs 5 lakhs. Or entities having valid certificate of registration issued by IRDAI to act as Corporate Agent or Insurance Brokers.

NO. e-Insurance account is offered 'free of cost' to the applicants. There are no charges levied to the individual for opening the eIA, maintaining the eIA and for changing any details of the eIA.

Issuing of policies in electronic form benefits insurance companies in terms of cost saving. Insurance repositories are compensated by the Insurance Companies for the safekeeping of policy data in electronic form. Therefore no charges are levied on policy holders/eIA holders. There are no any hidden cost/charges are involved.

eIA can be opened in two simple steps. eIA can be opened by filling the eIA application either online at
https://nironline.ndml.in/NIR/onlineEiaApplicationHome.php
or writing the details on the physical form and submitting the same to a Approved Person

The eIA opening form and list of KYC documents required available at https://nir.ndml.in

• Fill eIA opening form - either online or in form.
• Submit it to Insurance company or Approved Persons along with the KYC documents.
• Carry original documents while submitting application for the purpose of KYC verification and receive acknowledgement.

Applicant can also submit the eIA opening form online on NDML NIR system by accessing
https://nironline.ndml.in/NIR/onlineEiaApplicationHome.php

In this case individual will have to submit print out of application along with supporting KYC documents to Approved Person or Insurance companies. The eIA opening form and list of KYC documents is available at
https://nir.ndml.in

NIR has appointed Approved Persons (AP) to facilitate the applicant to open the eIA. The list of offices of the AP is available at
https://nir.ndml.in/ap-details.htm

An eIA will be opened within 7 days of the receipt of the application form from the applicant.

Once, eIA is created, NIR will send SMS and email to applicant informing its 13 digit eIA number. Also, welcome kit including client master, eIA brochure, login id and password (if not set online) will be couriered to correspondence address of applicant. In case applicant has submitted online eIA form then, client master and eIA brochure will be sent to correspondence address. This is because while submitting eIA application online an option is provided to the applicant to set his/her own login id and password.

You will be intimated of your login id immediately after the eIA creation through an SMS and email. The login id and password be sent to you as a part of the welcome kit which will be dispatched within 7 days from the date of acceptance of eIA opening request.

1. PAN

2. UID

1. Regd. Lease and License Agreement/ Agreement for sale

2. Aadhar Letter

3. Ration Card

4. Driving License

5. Passport

6. Voter ID Card

7. Bank Passbook (not more than 6 months old)

8. Electricity Bill (not more than 6 months old)

9. Residence Telephone Bill (not more than 6 months old)

10. Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts

11. Identity card/document with address, issued by Central/State Government and its Departments

12. Identity card/document with address, issued by Statutory/Regulatory Authorities

13. Identity card/document with address, issued by Public Sector Undertakings

14. Identity card/document with address, issued by Scheduled Commercial Banks

15. Identity card/document with address, issued by Public Financial Institutions

16. Identity card/document with address, issued by Colleges affiliated to universities

17. Identity card/document with address, issued by Professional Bodies such as ICAI, ICWAI, Bar Council etc. to their Members

Along with the KYC documents the date of birth proof also has to be submitted, the documents acceptable are as below:

1. PAN Card

2. Domicile Certificate

3. Ration Card

4. Driving License

5. Passport

6. Voter ID Card

7. Municipal birth Certificate

8. Notarized Birth Certificate

9. Baptism Certificate

10. Marriage Certificate issued by Church

11. Identity card/document with address, issued by Central/State Government and its Departments

12. Gram Panchayat Certificate

13. Identity card/document with address, Public Sector Undertakings

14. Defence ID including Ex-serviceman card issued to Defence personnel/ certificate of DOB issued by commanding officer with his seal & signature on the same

15. Identity card/document with address, issued by Colleges affiliated to universities

16. Central Govt. Health scheme certificate for their employees/ family members/ dependants

17. Govt. service registers extract/certificates issued by Govt. to its employees

18. Employer's PF statement

19. ESIS Card (Employees State Insurance Scheme)

20. Employer's certificate from Govt, Semi Govt., MNC, Public Ltd, Reputed Private Ltd. Organizations only The certificate must be on the letterhead, duly signed & stamped by the authorised signatory

21. Certified School/ College Extract including School/ College leaving certificate/ Degree certificates/ mark sheet or hall ticket or admit card issued by Educational Board (10 & 12th std) reflecting DOB of eIA applicant

22. Policy Document of other private insurers

23. LIC Policy

24. Islander cards for Residents of Andaman & Nicobar Island

25. Pilgrim pass issued for Haj Pilgrimage

As per the Guidelines on Insurance repositories and electronic issuance of policies a proposer who has policies on his own or who proposes to take insurance policies can open an eIA.

eIA cannot be opened by a minor as the eIA has to be of a proposer and proposer cannot be a minor.

No, eIA can not be opened on joint names.

No, as per IRDAI guidelines individuals are allowed to have only one eIA within and across Insurance repositories.

Yes, individuals can open eIA even if they do not hold any policies currently. Later on when individuals wants to buy policy the same can be issued in electronic format, it will get credited to eIA if he mentions his eIA number at the time of buying the policy.

Yes. eIA opening is a one-time process. Once an eIA is opened, you will be able to get a credit of all the insurance policies in the same account.

NSR is an initiative taken by NASSCOM. NASSCOM is the trade association of all the IT / ITeS / BPO companies in India. NASSCOM wants to promote the interests of IT & ITeS industry and help it grow. NASSCOM has taken up a significant initiative called "Trusted Sourcing". This initiative aims to develop and project the industry as a Safe and Trusted destination for sourcing, development, outsourcing and process work so that overseas clients develop confidence with the safety of our industry and assign more work.

One of the important attributes of the Trust and Safety environment is robust and credible information about industry employees. This is not available today, every company needs to collect information about employees, use its practices to get such information verified and than present to clients. This process is both costly and inefficient and also does not reflect upon trust environment in good light.

NASSCOM, at the request of its member companies, has taken up the initiative to develop a robust information infrastructure about all present and prospective employees of the industry called "National Skills Registry (NSR)". NSR facilitates development of Fact Sheet of Credible, Permanent and Accessible information about each registered person. This information can be accessed and used by the industry and its clients with the authorization of such registered person.

NSR is a progressive and positive initiative. It seeks to connect the professionals working or hoping to work for the industry with the companies who need information about professionals for reference, hiring, client assignments etc and background checkers who verify the information. It provides secure industry profile to professionals and credible quick reference to the participating companies. It works on the following principles.

Every person working or aspiring to work for IT / ITeS industry has a right to register him / her and create profile on this industry reference system.

Each person should register his or her correct and factual details relating to qualifications, experience and demographic information on the system. NSR does not collect information about employees / candidates from any source only the person can enter his / her information. So the person decides how to represent him / her to the industry.

Each person can create only one profile on NSR thereby making identity secure and credible. Person's Identity and Uniqueness is established during the registration process. The profile and information becomes life-time permanent.

The person has a right to seek third party verification (certification) of the information thereby enhancing the information acceptability. Information may also be verified at the request of present employer company or a company authorised by registered person to access his / her profile.

Registered person can choose to authorise a NSR registered company to view his / her profile. This ensures data privacy as only companies authorised by registered person can use the profile. The companies will access the profile for their reference and can request for a third party verification on the information represented by the registered professional. Present employer company declared by the person can access the profile and confirm present employ details without any specific authorization.

This fact sheet about each person contains personal, qualification and career information as entered by the person and his / her photograph. Registered professional or a participating company authorised by the professional can order for a verification of this information. The system will store results of source verification on the information as entered by empanelled third party background verification agencies (EBC). Detailed list of data-fields comprising profile of a professional is available at https://nationalskillsregistry.com/checklist.

The prospective employers who are part of this system can view the profiles of the registered professionals along with verification results, if authorised by such professional.

NASSCOM has engaged the services of NSDL Database Management Limited (NDML) for creating, operating and maintaining this database. NDML is a subsidiary of National Securities Depository Limited- the first depository in India.

As of May 2012, 11.10 lakh professionals working in IT /ITes industry in India have registered their profiles on NSR. 117 leading companies, representing more than 60% of industry employee strength have endorsed the initiative and are participating. List of these companies and detailed updates are available on the home-page.

NSR registration provides the registered persons with an industry preferred profile on a central system. All leading companies participate in this initiative and would request reference to such profile. Registration also provides with a secure identity and credible profile. NSR provides control over access to the profile to the registered person. NSR also deters persons faking and inflating their CVs from competing for jobs based on hyped details. So all honest persons must register their correct details on NSR and stop the menace of faked resumes.

Benefit to the IT and ITeS industry by developing client comfort and getting more work is benefit of the professionals working in the industry. Increasingly, the foreign clients, especially, government or public bodies, are insisting on background check of an individual before recruitment. Thus, NSR verified resume ready for showcasing to such clients will have better opportunities. NSR could result in faster completion of HR processes (formalities) that depend on background checks.

Yes. Only you, your present employer and companies authorised by you can access your data.

The data is entered in to the system by you and not by any data entry agency. Only you can modify your data. Only you can modify your data by authenticating such modification by using a password which has to be different from the login password.

Your data will be verified by an empanelled background checking entity selected at your own request or by your employer.

Each and every access to your resume is logged and an audit trail is maintained in the system. All other entities that you have authorized to access your data can access it using digital signature certificate. Thus, the information provided by you will remain confidential in the system. Of course you will have to take care that you do not compromise with your password.

Yes. You can register yourself in the database. In case you desire, you may even have your profile back ground checked.

Once you get yourself registered in the system and obtain an identification number called "ITPIN", you will be provided an access to your profile on the database. You may then use the system to authorize any entity - say prospective employer - to view your resume. You may also view the status of your authorizations, i.e. whether the employer you have permitted to view your data has viewed your data or not. You may request for background check. The results of the background check will be registered in the database, which will enhance the value of your resume. You can modify or change your data as and when events that lead to a change in the data occur.

The registration is divided into two steps

Visit NSR website (https://nationalskillsregistry.com) and register your profile using the link "Register for NSR". Detailed registration checklist is available at https://nationalskillsregistry.com/checklist.php. The site will guide you with the registration process following are important

Read and understand the terms and conditions for registration and usage of the database.
Declare the details of the company that has requested you to register. Ensure to enter only correct and accurate information, if you do not have any information readily available it can be entered later.
Memorise your passwords for accessing your profile later.
Website registration is complete only after selecting the mode of payment and generating Acknowledgement Form.
Once the form is fully filled up, you may make the payment using your credit card on the "payment gateway". Alternatively, you may opt to pay through cash / DD while submitted bio-metrics. NSR Website will generate and Acknowledgement Form for you. You need to take a print out of this form which will contain acknowledgement number, space for your photograph, signature.

As NSR registration is supported by bio-metrics to ensure uniqueness of profiles, NSR has appointed centers called as POS to collect bio-metrics and conduct identity check. List of all the POS centers is available on the NSR site at https://nationalskillsregistry.com/POS.php or POS desk may be made available in your office for a limited period, check with your company HR team. You need to approach POS along with following

Acknowledgement Form generated from NSR website, Photo proof of Identity (can be any of Driving license, Passport, Voters ID card, PAN Card, Bank Passbook with photo, college ID card (not more than 1 year old), Employer ID card) Employer ID card (if already employed). Registration fee (Rs. 400 + Applicable taxes)

NSR is developing an industry wide database of employees with background check information. Users of the database are NASSCOM member companies and possibly their global clients. The database holds-out to the users that every Professional registered in the database is unique and is well identified. This is to support and augment industry's claim of benchmark information security environment in India.

It has to be appreciated that uniqueness of an individual is best established with bio-metrics (finger-prints in this case). NSR creates a life-time permanent profile of every registered person which becomes an industry identifier similar to social security number.

NSR uses finger-prints only for determining uniqueness of a new profile against already registered profiles. The finger-prints do not form part of the profile and even companies authorised by a registered professional cannot access the finger-prints data.

In case you missed-out some information while doing registration or made some errors these can be completed / corrected after registration. In case you need to enter new information such as an additional qualification, change in address or employment it can always be added after registration.

Your details can be updated / changed only by you. Such modifications can be done by authenticating the modifications with a password different than your login password. Whenever there is a change in your details, the system will send you an alert mail at your email id registered in the database.

However, information which gets verified or which is under the process of verification cannot be edited.

Registration fee (Rs. 400 + Applicable taxes ) (Initial registration fee Rs.300 + First year usage fees Rs. 100 plus Applicable taxes). Annual Usage fee of Rs.100/- (plus Applicable taxes)

For obtaining detailed information on fee please refer to https://nationalskillsregistry.com/FEE_STRUCTURE.php

If you, on your own, decide to request a background check on your profile, you may have to pay the back ground check fee to the Empanelled Background Checkers (EBC). Details are available on: https://nationalskillsregistry.com/EBC.php

Registration fee (Rs. 400 + Applicable taxes ) (Initial registration fee Rs.300 + First year usage fees Rs. 100 plus Applicable taxes). Annual Usage fee of Rs.100/- (plus Applicable taxes).

For detailed information on fee please refer to https://nationalskillsregistry.com/FEE_STRUCTURE.php

If you, on your own, decide to request a background check on your profile, you may have to pay the back ground check fee to the Empanelled Background Checkers (EBC). Details are available on: https://nationalskillsregistry.com/EBC.php

There are no restrictions on number of authorizations you may give for viewing your resume however at any point of time, not more than 10 authorizations may be active. You may decide the period for which your resume can be seen by each employer the maximum duration is 60 days, after which the authorization will expire. If you want, you can again authorize the same company.

No. Your data and access thereto are confidential.

Background checking entities are the independent third party companies that have expertise and resources in the area of conducting verification of profiles. Such agencies apply to NSR to be able to provide background checking services through NSR system to companies and registered professionals.

The Empanelled Background Checking entities are selected jointly by NDML and NASSCOM for providing the background check services. These are selected after a selection committee has examined the applications of agencies applying for empanellment. These EBCs have agreed to follow standard verification procedures laid down by an expert group constituted by NSR.

If you desire to get your background check done, you may register your request for verification after logging into your NSR registered profile. You can select the details that want to get verified. The system will allocate an EBC from among the list of empanelled entities and intimation to that effect will be sent to you and to EBC by email.

EBC will contact you with the details of the documents required and fee to be paid for processing the request. The fee to be paid depends upon the scope of verifications i.e. how many details need to be verified. NSR has created a baseline verification package that can be availed (For details refer to: https://nationalskillsregistry.com/EBC.php). You may pay the fee and submit the documents to EBC.

EBC will conduct the verification and post the verification results against your NSR profile. This also makes background check process transparent as you can also view your verification report. NSR will also send you a mail once your verification is completed.

If the remarks inserted by EBC are not factually correct, you may approach EBC with clarifications / additional documentation etc. If the circumstances so require, EBC will re-verify its report and get the report corrected.

Your NSR profile is life-time permanent profile and there is no need to register a new ITPIN. If there is any change in your qualifications, employment or address same can be updated to existing NSR profile. You may regenerate the eCard by accessing its profile and selecting "Request for >> Generate NSR eCard " option.

You may write to NSR mailbox at nsr[at]nsdl[dot]co[dot]in

After generation of your ITPIN you can access your profile on NSR and update your email ID and phone number details using the feature Correct errors in data entry

To update the address (new address) , use the feature Change in Permanent address Or Change in Present address

If the shares held by you are in physical form, kindly send a request letter (Format) signed by the shareholder (first named shareholder in case of joint-holders) giving the new address along with the Pin Code. Please quote your folio number without fail. In case the shares held by you are in demat,please inform the change to your DP

No. The letter of request will require the signature of the first holder only.

No. There can be only one registered address for one folio.

Since your Depository Participant maintains your record of dematted shares, you have to inform them about any change in your address. Your Depository Participant will then pass on this information when any action like despatch of Annual Accounts or payment of dividend etc., is due to be taken by the company.

You may please write to us quoting the name of the company furnishing the particulars of the dividend not received and also quoting your folio number/client ID particulars (in case of dematted shares).We will verify the records and provide you with the status.

If the dividend warrant is still shown as unpaid in the Bank Statement, we shall issue a duplicate warrant to you expeditiously, on providing an indemnity bond.

As per the present law, the dividends outstanding for the years earlier to 2013 if found unpaid / unclaimed, such amounts have been transferred to the Central Government. Unpaid/unclaimed dividends issued subsequent to the year 2013 and if such dividends are more than 7 years old, such dividends cannot be claimed. If you have not received any of these dividends, you may please write to us with relevant particulars like folio number, concerned dividend, etc., and the we shall clarify the status and arrange to pay the dividend if it remains unpaid as per the records provided they are not already transferred to the Investor protection fund.

You may please make an application to the concerned Registrar of Companies, in Form No. II. However, please note that the unpaid / unclaimed dividend amounts transferred to the Investor Education and Protection fund established under the Companies Act,1956 in the year 2002 and as per the applicable law no refund can be claimed by the shareholders or such dividends.

Currently the bank account particulars are being overprinted on the dividend warrants wherever Available and in the absence of the same, complete address is printed to avoid possible fraudulent encashment. In case you have not provided your bank account details in the past or wish to change, please forward a communication as stated below. a) If you are holding shares in physical form, please quote the name of the company and give your folio number, details of name, of your bank and account number to us and we shall incorporate the same in all your future dividend warrants b) If you are holding the shares in demat form, such details will have to be given to your Depository Participant with whom you have a demat account. Your Depository Participant in turn will pass on this information to the company through the Depositories NSDL/CDSL. This procedure is in accordance with depository regulations.

As per the Depository Regulations, the Company concerned is obliged to pay dividend as per the details of demat shareholders furnished by the concerned Depository Participant. The Company or their Registrars cannot make any change in such records received from the Depositories.

Under this system, you can receive your dividend electronically by way of direct credit to your bank account. This avoids a lot of hassles like loss/fraudulent interception of dividend warrants during postal transit. This also expedites payment through credit to your account compared to dividend warrants in physical form. We strongly recommend that if you have not already opted for Electronic Clearing Service, you may please do so.

In case you are holding shares in physical form, you should submit the ECS form duly completed along with a photocopy of a leaf of your cheque as advised in the Form and we shall take due note of the same in our records. As a result, all subsequent dividends will be paid to you through direct credit to your bank account .However, if the shares are in demat, please get in touch with your DP.

No. The Reserve Bank of India has enabled ECS facility at select cities only. This facility is being provided by most of the companies to the investor based cities viz., Ahmedabad, Bangalore, Bhubaneswar, Chandigarh, Chennai, Coimbatore, Delhi, Guwahati, Hyderabad, Jaipur, Kanpur, Luknow, Ludhiana, Mumbai, Nagpur, Patna, Pune, Surat, Trivendram and Vadodra.

This avoids a lot of hassles like loss/fraudulent encashment of dividend warrant during postal transit. Payment is directly coming to your account through Banking Channels. So, there will be no wait for receipt of dividend warrants and depositing into your bank.

Please inform us immediately about loss of share certificates quoting the name of the company your folio number and details of share certificates if available. We shall immediately mark a caution on your folio to prevent any further transfer of shares covered by the lost share certificates. Simultaneously, you will have to lodge a complaint with the police regarding loss of share certificates and also furnish an acknowledged copy of the police complaint. Upon receipt of all the above, we shall advise you further formalities to be complied with for issue of duplicate certificates. However please note that if the lost share certificates are lodged with the company together with a valid transfer deed by a third party for transfer, the case will be dealt with on the basis of relevant facts and we shall advise further course of action at that time.

You have to follow the procedure described in the preceding answer.

Please surrender the original share certificate to us immediately, if the duplicate share certificates have been issued. However, if the original share certificates are found before you comply with the procedure for obtaining duplicate share certificate, please inform us immediately so that we can remove the caution marked against such share certificates.

Please forward your share certificates along with a request letter duly signed by all the joint-holders as per the specimen signatures recorded.

Yes. Please forward the share certificate(s) relating to those folios which you wish to merge and we shall consolidate your folios and return the share certificates by endorsing the consolidated folio number. You may please note that the folios to be consolidated should be in the identical name and in the same order of identical names (in case of joint-holding) and bear the same address.

Please forward your share certificates along with a request letter duly signed by all the joint-holders as per the specimen signatures recorded.

You have to submit a nomination form duly filled in duplicate and signed. If you are holding shares along with other holders then all the holders will have to sign the nomination form. After the form is received by the company, and if found in order, a registration number will be allotted to the nomination. A duplicate copy of the nomination form received from you will then be returned back to you with an endorsement indicating the registration number and date. Nomination can be made only in respect of shares held in physical form. In case of dematted shares, your nomination has to be recorded with your Depository Participant. Only one nomination can be made for each folio. Folios having different order or combination of names of shareholders will require separate nominations.

No.

Joint holders are not nominees. They are joint holders of the relevant shares having joint rights on the same. In the unfortunate event of death of any one of the joint holders, the surviving joint holder/s of the shares is/are the only person/persons recognised by the company as the holders of the shares.

Nomination once made can be revoked by a shareholder by giving a fresh nomination. If the nomination is made by joint holders, and one of the joint-holders dies, the remaining joint holder/s can make a fresh nomination by revoking existing nomination.

Upon the death of a shareholder, the Nominee, to the exclusion of any other legal heir/beneficiary, is the only person in whom the shares vest. In other words, in case of a valid nomination, the company will not entertain any claim from legal heirs or beneficiaries and the shares will be transmitted only in favour of the Nominee.

In case if the nomination is made by joint-holders, the nomination will come into play only upon the death of all the joint holders. Therefore if one of the joint shareholders dies, the shares will devolve on the surviving shareholders to the exclusion of the Nominee. In this case the surviving shareholders may make a fresh nomination if they so desire.

Upon death of a shareholder, the nominee is entitled to have the shares transmitted in his favour. He/She will have to give a notice in writing to this effect along with the share certificate(s) of the deceased shareholders. Alternatively, the nominee can transfer the shares held by the deceased shareholder, to a third party.If a nominee opts for registration of shares in his name, he is required to produce proof of identity, e.g., copy of passport, driving license, voter's identity card or such other proof to the satisfaction of the company. The nominee should also submit his specimen signature duly attested along with a request for transfer. Upon scrutiny of the documents submitted by the nominee, shares will be transmitted in his favour and share certificates returned to him duly endorsed.

Yes, a nominee can sell the shares to a third party, without registration of shares in his favour. However, the usual procedure for transfer of shares will have to be followed.

For making a nomination with respect to dematted shares, you will have to approach your DP. In the account opening form provided by the Depository Participants there is a provision for providing the name of the nominee. Please consult your Depository Participant for further details.

You will have to send the share certificates along with the Share Transfer Deed, (available with Stock Exchange/Share Brokers) duly filled in, executed and affixed with share transfer stamps at 0.25% of the market value on the date of execution of the transfer deed. The shares, along with the Share Transfer Deed will have to be sent to us at the following address, NSDL Database Management. Ltd., 4th Floor, A Wing Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Pare, Mumbai 400013. Normally, it takes 15 days for processing the transfer the shares are registered in your name, and the share certificates will be dispatched to you.

The procedure of registration of shares gifted is same as the procedure for a normal transfer. The stamp duty is also applicable in case of gifted shares, and the duty is at 0.25% of the market value prevailing on the date of execution of the transfer deed by the transferee.

Registration of Share Transfer is carried out only at our office in Mumbai at NSDL Database Management. Ltd., 4th Floor, A Wing Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Pare, Mumbai 400013.However you may lodge the documents at any of our branches and obtain receipt for the same.

The stamp duty applicable on share transfer is at 0.25% on the market value on the date of execution of the transfer deed. Share Transfer Stamps can be obtained from the authorised stamp vendors. Your sharebroker can also help you in this regard.

Please fill in all the columns of the transfer deed, sign as transferee at appropriate places and affix share transfer stamps at 0.25% of the market value on the date of execution of the transfer deed. Please ensure that the transfer deed is duly filled in and executed as explained, to avoid any discrepancy/objection on lodgement.

You have to execute a transfer deed, duly stamped and submit the same to us for transfer. Please note that such addition of name amounts to change in ownership of shares and the procedure for transfer has to be followed.

The surviving shareholders will have to submit a request letter supported by an attested copy of the Death Certificate of the deceased shareholder and the relevant share certificates. The company on receipt of the said documents will delete the name of deceased shareholder from its records and return the share certificates to the applicant/registered holder with necessary endorsement.

The legal heirs should obtain a Succession Certificate or Letter of Administration with respect to the shares and a true copy of the same, duly attested by the Court Officer, or Notary should be sent to the company along with a request letter, transmission form, and all the share certificates in original, for transmission in their favour

The legal heirs will have to get the will probated by the High Court/District Court of competent jurisdiction and then send a copy of the probated copy of the will, along with relevant schedule/annexure setting out the details of the shares, the relevant share certificates in original and transmission form for transmission.

You should obtain a Succession Certificate/Letter of Administration of the last deceased joint holder in your favour and follow the procedure for transmission of shares.

You will appreciate that in order to ascertain that the will in question is the last will and testament made by the deceased, it is important that the same is authenticated/probated by the Court. This is to protect the interest of the investors at large and to obviate any future claims/disputes on the same.

As per law, the joint holder is deemed to be having indivisible ownership of the joint property and the company cannot ascertain as to how or why the name was included. As per the Articles of Association of the company, the surviving joint holders are the only persons recognised as having title to the shares.

Interest is paid in physical mode in case incomplete Bank details are registered with your Depository participant if you hold securities in Demat mode or with the NDML if the securities are held in physical mode.

This could be due to any of the following reasons: MICR code not updated IFSC code not updated Incorrect account number updated. Bank name and branch missing

If you are holding in Demat mode you should get your Bank details including 9 digit MICR and the IFSC code updated with your Depository participant or if you hold securities in physical mode you can forward the request letter duly signed, along with Original Cancelled Cheque to NSDL Database Management Ltd (NDML), at the address on our website:- www.ndml.co.in Alternatively, the Bank details registration format can also be downloaded from our website.

For securities held in physical form a letter duly signed by the holders stating the new address and the folio nos. / Name of company / ISIN alongwith address proof of any one document (copy of Passport / Driving Licence / Aadhar card / Voter ID ), be sent to NDML. You must ensure that the signatures of the holders is as per the specimen signatures registered with NDML. In case you have dematerialized holdings, please get your new address updated with your Depository Participant.

For Name correction in physical certificate, you should forward the duly signed letter along with original certificate and a copy of PAN card to NDML.

To dematerialize your holding, you should first open an account with a Depository Participant (DP) of your choice. You may then hand over to your DP, the certificates along with the 'Dematerialisation Request Form' (DRF). Only the securities registered in your name can be submitted for dematerialization. Your DP will then send the DRF and the certificates to NDML and an electronic request will also be sent through the depository network reconfirming the same. NDML will verify the documents and if found in order, the dematerialization request will be confirmed to the Depository who will in turn inform your DP. In the books of the Company, your folio with NDML will be debited and the account of Depository will be credited in respect of such dematerialized securities. The Depository in their electronic records will credit the account of your DP who will then credit your account with the number of securities that have been dematerialized and the securities will thereafter be held in electronic form. The interest will be issued to the beneficial owners i.e. the accountholders who hold the securities in electronic form as on the Record date identified by the Issues. The interest amounts, when issued, will be credited to your bank directly as per the Bank details updated with your DP.

An investor can choose to reconvert his electronic holding into physical form at any time through his DP. However, some companies issue securities in Demat mode only. Hence physical certificates are not issued. Investors are requested to refer the offer document before submission of debenture certificates for Remat.

Following documents need to be submitted for transferring securities held in physical mode A proper and duly executed Transfer Deed; Transfer Deed will attract transfer stamp fee @ 25 paise for every Rs. 100/- of the consideration, i.e., the market value of the shares/bonds as on date of the execution of the Transfer Deed; Original Bond Certificates to enable the transfer; Photocopy of the PAN card; NDML (RTA) will, upon receipt of the duly executed transfer deed and together with the relevant share/bond certificates, process the same for transfer and thereafter send the duly transferred share/bond certificates to the transferees.

The procedure to be followed for deletion of name in the records is as below: Letter duly signed by the surviving joint holder(s). Original bond certificates for the entire holding to enable deletion. Annex a duly attested copy of the death certificate of the deceased bondholder, either by a Notary Public or by a Special Executive Officer. Furnish us with a letter from the Bank Manager of the bank where you have an account, identifying you and attesting your signature along with your account details. Annex a self-attested copy of the PAN card of surviving bondholders Provide us, copy of any one document each from (a) & (b) below, duly attested by Special Executive Officer or Notary Public or Your Bank Manager. Driving Licence or Passport or Election Card Ration Card or Latest Electricity Bill or Telephone Bill or Employer's TDS certificate in Form 16 Lodge your request after complying with the above mentioned requirements, after which we will take up the process further.

If the bonds were held in the sole name of the deceased bondholder the same can be transmitted in the names of maximum three joint legal heirs. Accordingly, in order to transmit the bonds, you are advised to submit following documents: Transmission application in the prescribed format duly completed and signed by the applicant/s. If there are more than three legal heirs, please furnish us N.O.C. as per the enclosed format and the same should be attested by the Notary Public Original bond certificates for the entire holding. Death Certificate of the deceased bondholder, in original or a copy thereof, duly attested, either by Notary Public or Special Executive Officer (S.E.O). If the market value of the subject bonds for transmission is below rupees Two Lakh, you may furnish to us duly executed Indemnity Bond on Rs.200/- and Affidavit on Rs. 100/- Non judicial Stamp Paper or duly Franked as per format enclosed alongwith No Objection Certificate, preferably in the enclosed Declaration / Affidavit format from other legal heirs if any for transmitting the bonds in yours name. If the total market value of subject bonds exceeds rupees Two Lakh, please furnish to us the certified copy of the Probate or Succession Certificate or Letters of Administration. Kindly furnish us with a Banker verification form duly attested by the Bank Manager, where applicant(s) have an account identifying the applicant(s) and their signature along with their self-attested proof of identification and proof of address. PAN Card (Mandatory) as a proof of identity. Aadhar card, Passport, Utility bills like Telephone Bill, Electricity bill & Gas Bill not more than 3 months old. {Any one documents a proof of address} Further note that the attestation should contain the employee code of the person attesting the signature and the bank seal.

For securities held in Demat mode, please contact your depository participant.

• Degrees
• Diplomas
• Advanced Diplomas
• Certificates
• Mark Sheets
• Evaluation Reports

• Permanent storage
• Instant access and retrieval
• Elimination of forgery

This digital depository will ensure that students do not have to physically approach educational institutions and other entities for obtaining duplicate copies of their certificates or verifying their mark-sheets.

NDML Academic Depository (NDML AD) is a 24X7 online store house of all academic awards viz.certificates, diplomas, degrees, mark-sheets etc.duly digitised and lodged by academic institutions / boards / eligibility assessment bodies. NDML AD not only ensures easy access to and retrieval of an academic award but also validates and guarantees its authenticity and safe storage.

• Students and other award holders
• Academic Institutions - Educations Boards - Universities
• Eligibility Assessment Bodies (Domestic and Overseas)
• Lenders - Employer Companies (Domestic and Overseas)
• Government Entities - Ministry of Education - University Grants Commission

• Central Universities - Central Higher Educational Institutions
• State Universities - Deemed Universities - Private Universities
• Approved institutions the Ministry of Skill Development and Entrepreneurship (MSDE)
• Central Board of Secondary Education - School Boards
• University Grants Commission

• Academic Degree, Diploma and Mark Sheet
• Skill Development Certificate, Degree and Diploma
• National Skill Qualification Framework (NSFQ) certifications
• Certificates issued by eligibility test conducting bodies

You can visit www.nad.gov.in to select the NDML AD DigiLocker for availing NDML AD services.

• Creating DigiLocker NDML AD Portal for Academic institutions
• Facilitating the students to create a DigiLocker ID 
• Providing a mechanism to AIs to create DigiLocker ID for students
• Providing technical support to AIs for lodging of academic awards
• Developing common file input formats and certificate templates for AIs
• Enabling verifiers with machine readable data formats academic awards
• Providing online help desk ticketing system for support and grievance handling

• Register on NDML AD-DigiLocker with Aadhaar details
• Avail DigiLocker ID in case of non availability of Aadhaar
• Submit Aadhaar/DigiLocker ID to AI for verification and seeding into award data

• View / download digitally signed awards and request printed certificate copy
• Approve / reject request of any verifier for access to their certificate
• Send copy of certificate to any verifier

NDML AD provides a 24x7 digital online system for lodging, retrieval, authentication and verification of academic awards in digital format for the students and other NDML AD users. Students receive digital and authenticated copy of their academic awards with prescribed security features which are easily accepted by all users. A student by registering onto NDML AD can avail services like access, verification and authentication of its own academic awards in a digital format.

You can visit www.nad.gov.in or nad.digitallocker.gov.in and then click Student on the menu bar. The page gets redirected to the student page and then register themselves by using their Aadhaar ID or Mobile Number.

Yes, one can register in NDML AD.

NDML AD will make all academic awards lodged by participating Academic Institutions available in your online NDML AD account. You can access all of your certificates digitally placed in your account at all times.

NDML AD portal and NDML AD DigiLocker website will maintain a list of all Academic Institutions which are participating in NDML AD.

Yes, they would be.

Yes, you can.

Your academic institution is responsible for the authenticity of your award data. NDML AD maintains the authenticity, integrity and confidentiality of the academic award database.

NDML AD framework respects privacy of the data. Your certificates can be accessed only by you. Other verification users can also access your certificate record only after your consent and authorization.

If some employer requests for a verification of your certificate record, NDML AD will notify you by sending an email / SMS on your registered details.

Yes, you can.

You have to approach the AI to seed your Aadhaar / Mobile Number in your award data already uploaded on NDML AD. AI will facilitate seeding of Aadhaar/Mobile Number into all of your awards digitally uploaded onto NDML AD.

Yes, you can.

No Charges are applicable.

No. You have to get registered with NDML AD to give consent / disapproval for any verification request.

If you do not accord approval / rejection within reasonable time, the request is considered as infructuous and becomes ineffective.

Yes, you can.

Students cannot upload award of this nature as only AI will be able to upload and lodge awards in NDML AD.The student can only ask NDML AD for retrieval of an existing award and share it with verifier.

• Registering in NDML AD portals
• Uploading academic records in given format
• Selecting templates of educational awards
• Publish their own results

• Providing certificate templates, data masters etc. to the depository
• Providing data for lodging the academic awards on NDML AD
• Responsible for accuracy of data of academic awards
• Training identity staff in NDML AD system
• Uploading awards and seeding them with student’s Aadhaar/Mobile Number
• Verifying digital data in prescribed format
• Data formatting with certificate template
• Digitally signed images with data

The responsibility for accuracy and authenticity of certificate records and identity of the students rests with you. Therefore, you need to ensure that certificate data is thoroughly verified and authorised persons lodge the records in NDML AD under their digital signatures.

In order to create an institutional framework for operating NDML AD services, it is suggested that a Nodal NDML AD Cell be created in all AIs and such cell ensures that various NDML AD functions are effectively executed. The Cell will be the nodal point of contact with the selected Depository and should comprise of officers with adequate technical knowledge.

While lodging the records in NDML AD you need to seed the Aadhaar / Mobile Number of the student so that the certificates are mapped directly to students’ awards and securely made available to them. Seeding of Aadhaar / Mobile Number can be facilitated by you or affiliated colleges of your institution.

NDML AD will issue a DigiLocker ID to each certificate record in NDML AD.

Yes, you can.

No, consent will be given by the student only. However, consent from the student for sharing of the academic awards/data shall not be required in cases like verification sought by statutory bodies/constitutional bodies/investigating agencies during the course of any enquiry/investigation.

Yes, you will.

You can submit verifier registration form to the NDML AD DigiLocker to create users to use NDML AD.

This can be done online using your Aadhaar/Mobile Number.

The certificate would be made available to you within 24 hours for verification after the student consent is received

No, you cannot.

If the student does not accord approval within reasonable time, the request is dropped. You will be required to raise a fresh request, if you wish to verify the said award.